Effective Date: 20-03-2025

At TOYOHI (PVT) LTD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.toyohi.lk (the "Website") or use our services. Please read this policy carefully. By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: When you place an order, register an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, billing information, and payment details.

Non-personal Identification Information: We may collect information about your device and usage, such as IP addresses, browser type, operating system, and browsing behavior on our website.

Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience and track usage patterns on our site.

2. How We Use Your Information

We use the information we collect in the following ways:

Order Fulfillment: To process and fulfill orders for spare parts, including billing, shipping, and customer support.

Customer Service: To respond to your inquiries, provide customer support, and improve our services.

Marketing: To send promotional emails, updates, and offers related to our products and services (with your consent, if required).

Website Improvements: To analyze website performance, monitor traffic, and improve the overall user experience.

Legal Compliance: To comply with legal obligations and protect our rights.

3. How We Protect Your Information

We use a variety of security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access or disclosure. However, please be aware that no security system is completely foolproof.

4. Sharing Your Information

We may share your personal information in the following circumstances:

Third-party Service Providers: We may share your information with third-party service providers who assist with processing payments, shipping orders, or managing customer service.

Legal Requirements: We may disclose your information if required by law or in response to a legal process (e.g., a subpoena or court order).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our Website. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the site.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct or update any inaccurate information.

Deletion: You can request that we delete your personal information (subject to certain legal exceptions).

Opt-out: You can unsubscribe from promotional emails by following the instructions in the email or contacting us directly.

7. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the policy. Please review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TOYOHI (PVT) LTD

Horahena,Sri Lanka

info@toyohi.lk

077 799 1050